Official Policy Document

Marisa Cleaning Services – Charlotte, NC
Last updated: July,2025

1. Cancellation & Rescheduling Policy

To maintain fairness and operational efficiency, Marisa Cleaning Services enforces the following cancellation terms, in accordance with general business contract principles recognized in the State of North Carolina:

Notice Period

Clients must notify us at least 72 hours in advance if they wish to cancel or reschedule an appointment.
Notifications can be made via phone, text, or email and are considered valid once acknowledged by our team.

Late Cancellations

Cancellations made less than 24 hours before the scheduled cleaning appointment are subject to a 50% charge of the total service value.
This amount compensates our staff for reserved time and lost opportunity cost.

❌ No-Shows

If the client fails to provide access to the property or does not cancel the appointment in time, the full cleaning fee will be charged.

⚠️ Repeated Cancellations

Consistent last-minute cancellations or reschedules may result in service suspension or termination at the discretion of management.

These terms are legally enforceable under North Carolina business law, and by scheduling a service, you consent to this policy.

2. Image & Marketing Usage Policy

We occasionally use photographs of cleaned spaces for social media or marketing purposes. We take client privacy seriously and apply the following rules:

Permission & Scope

By accepting service, the client grants permission for Marisa Cleaning Services to take and use non-identifiable photos of clean areas within the home (such as rooms, décor, appliances, etc.).
No images showing personal faces, documents, children, valuables, or private identifiers will be used without explicit written consent.

🧾 Opt-Out Clause

Clients may opt out at any time by sending a written request to marisacleaningnc@gmail.com.
All image use requests are stored for compliance.

This policy is in accordance with North Carolina privacy and consent laws regarding use of private property for commercial representation.

3. 🔒 Privacy & Data Protection Policy

Marisa Cleaning Services is committed to safeguarding the personal data of its clients. We comply with best practices aligned with the North Carolina Identity Theft Protection Act (G.S. § 75-60 to § 75-66) and other applicable data standards.

🔍 What We Collect

Full name, phone number, email, home address or ZIP code
Scheduling preferences and cleaning notes
Payment history (not including full card numbers)
Consent records and referral details
Photographs of clean spaces (with consent)

📦 Why We Collect It

To schedule and deliver services
To confirm, cancel, or reschedule appointments
For invoicing, customer support, and service personalization
For lawful marketing purposes and referral tracking

🔐 How We Protect It

All client data is stored securely using password-protected software and encrypted cloud storage.
Access to data is restricted to authorized personnel only.

🚫 Disclosure Policy

We will never sell, rent, or share your personal information with third parties without your written consent, except:

When required by law, subpoena, or legal process
To prevent fraud, threats, or harm to persons or property
In compliance with tax and business regulations

4. Legal Rights & Liability Notice

By using our services, the client acknowledges that:

They are responsible for providing safe and reasonable access to the property.
They will disclose any known hazards (e.g., pets, unsafe stairs, sensitive surfaces).
Marisa Cleaning Services is fully insured for general liability and employee injury, in accordance with North Carolina insurance regulations.

Marisa Cleaning Services retains the right to:

Refuse service if safety is compromised
Cancel or modify service if conditions are misrepresented
Take legal action in the event of defamation, unpaid services, or willful damage

Clients agree not to bring forward unreasonable or malicious legal claims. In the event of a dispute, the parties agree to first pursue informal resolution. If unresolved, any claims will be subject to the jurisdiction of the Courts of Mecklenburg County, North Carolina.

Questions & Contact

If you have any questions about our terms, or if you'd like to request a copy of your data or opt-out of any clause:

📧 Email: marisacleaningnc@gmail.com
📞 Phone: +1 (980) 475-6276
📍 Based in Waxhaw, NC • Serving North Carolina residents with integrity

✅ By scheduling a service with Marisa Cleaning Services, you confirm that you have read, understood, and agreed to all the above policies.